City of Ravenna Exclusive Pricing Program
Your community selected Eastern Power and Gas (“Eastern PNG”), one of the nation’s leading retail gas suppliers, as the preferred supplier for its natural gas aggregation program.
The program offers a special group fixed price of $3.95 per MCF from October 2024 (November 2024 billing) through September 2026 (October 2026 billing).
You’re Automatically Enrolled.
As a qualified residential or small business customer in the City of Ravenna, you will be automatically enrolled in the program unless you choose to opt out. For more information, please see the Frequently Asked Questions and General Terms and Conditions. If you want to be excluded from the program, you must contact Eastern PNG using one of the methods below by September 24, 2024. If you do not opt out at this time, you will automatically be enrolled in the program. If no action is taken, you will receive a letter from your local utility confirming your enrollment in the community’s new program. To remain in the program, you may disregard that letter.
How To Opt-Out:
- Web: Complete the form below to opt out.
- Phone: Call Eastern PNG at 877-799-3637
- Email: customerservice@easternpng.com with “Ravenna 2024 Aggregation” in the subject line.
We believe you will find the program a great benefit for you and the community. Feel free to reach out to Eastern Power and Gas for questions about the program.
Ravenna Pricing
| 24/Mo Fixed Rate: | $3.95/MCF* |
Opt Out Form
FAQs
Q: What is aggregation?
A: Under governmental aggregation, local officials bring the community together for group purchasing power. The community benefits by receiving competitively-priced natural gas from a retail natural gas supplier.
Q: How is my community able to choose a certified natural gas supplier on my behalf?
A: Residents voted to allow the community to negotiate a contract with a natural gas supplier on their behalf.
Q: How do I enroll?
A: Enrollment is free and eligible residential and small business customers will be automatically enrolled.
- Email customerservice@easternpng.com with Ravenna 2024 in the subject line
- Call us: 877-799-3637
Q: Who is eligible for the aggregation program?
A: Most residential and small business customers residing in the community receiving natural gas from Dominion are eligible.
Q: Who is not eligible?
A: Residential and business customers who are not eligible for automatic enrollment in the program include:
- A customer that is not located within community boundaries.
- Percentage of Income Payment Program (PIPP) customers.
- A customer who is under contract with another natural gas provider.
- A customer who has a special contract with the natural gas utility company.
- Customers who are behind on their payments to the utility.
- A mercantile customer that has not provided consent to join the program. “Mercantile customer” means a commercial or industrial customer if the natural gas consumed is for non-residential use and the customer consumes more than 500 Mcf per year or is part of a national account involving multiple facilities in one or more states.
Q: When will I see my new rate?
A: You can expect to see the new rate one to two billing cycles following your enrollment in the program. Please note supply rates do not include taxes, delivery service charges or other utility fees.
Q: What if I'm tax exempt?
A: Tax exempt customers should send their most recent tax exempt certificate to info@easternpng.com with their full name and account number to avoid sales tax charges.
Q: Can I still have my payment automatically deducted from my checking account as I do now?
A: Yes, how you pay your natural gas bill will not change.
Q: Who do I call if I have a problem with my natural gas service?
A: To report service problems, a gas leak, and for billing questions, contact your local utility company.
Q: What if I have already selected another supplier?
A: Based on the records provided by the utility, we assumed you are not with another supplier and are eligible for the program. However, if you recently signed up with a new supplier and would like to remain with them, please let us know.
Q: Is there an early termination fee for leaving the program outside of the 21-day opt-out period?
A: No, there is no early termination fee.
Q: Who do I contact if I have additional questions about this offer?
A: If you have additional questions about the program, please contact Eastern PNG at 877-799-3637.